We convert, transfer, copy VHS & most video tapes to DVD

       How do you get your tapes to us

• You can visit one of our two offices. We keep very flexible hours and drop-offs can be made 7 days a week. Click here for details.
   
• You can post the tapes to us. Warning !! We highly recommend you use either Registered post or Express post so you have some means of tracking your parcel. We also suggest wrapping your tapes in bubble wrap. Click here for our mailing address details
   
• You can use a courier company to deliver your parcel. Couriers Please, Fastways, TNT etc, are all familiar with our location.

What payment methods do we accept

• Cash
• Eftpos
• Visa & Mastercard
• Cheque made out to “Brismedia Pty Ltd”
• Australia Post money order to “Brismedia Pty Ltd”
• EFT (electronic fund transfer). We e-mail you the invoice which has the bank deposit details on it.
  
  * We will take credit card details over the phone or by e-mail however credit limits and conditions apply, please ring for details.
  
  Goods will only be shipped or made available for collection when payment has been received.
  
  You receive a detailed tax invoice including the GST component.
  
  For postal clients an e-mail is sent to notify you that the goods are on their way. All your tapes are returned in original condition.
  
  We keep copies of all your DVD’s and tapes for 14 days. Please contact us within that period if you have any questions regarding the transfer.

What happens if I don’t receive the delivery or if I have a problem with the transfer.
It is important that you contact us inside 14 days of the goods leaving our office as we keep images of all the DVD’s created for your job for 14 days. So far we’ve never had a lost delivery but if it did happen we could make replacement copies from our images. If you are unhappy with a transfer for any reason please contact us; we value our customers and will do what we can to resolve any issues.

Why does the tape length not always equal the playing time of a video tape:
A lot of tape formats allow you to record at normal speed  (SP) and also Long Play (LP)  which can double the playing length.
The only way to determine what speed a tape is recorded at is to play the tape back.

Transferring Only Part of a Video Tape: We will transfer only a section of tape at no extra charge however the tape must be wound to the point where you want it to play from and a written description be attached to the tape. e.g start on shot of child running into room.  Ensure you alert us to only wanting a part of the tape by wrapping the tape in the piece of paper with the above information and clearly stating on the paper to start the transfer from the current position and not from the start of tape.  If there is no note we automatically rewind the tape and that will loose your start position. So don’t forget!
 
If you want the tape to finish at a point earlier than the end. You need to zero the timer at the start point and write down the duration you want transferred and supply a written description e.g  Finish on car driving away   duration 45 minutes 15 seconds. If we have to ring you for clarification eg duration is wrong or descriptions are too vague etc, extra charges may apply so please be accurate.

Damaged Video Tapes: Tapes that have been chewed by a VCR and have either mangled or broken tape hanging out can normally be repaired for $20. Tapes that have either the top or bottom edge curled or serrated cannot be repaired but may play back better in our Transfer machines than yours. Tapes that are shedding oxide causing head clogs will benefit from our video tape cleaning service costing $20-$30 depending on length of tape and degree of shedding.

Turn Around Time: The average time is 5 working days however this may vary. We will try to speed up your video transfer if you request it and we do offer a priority service with a 24 hour turnaround guarantee. The price for this varies depending on the number of tapes and our workload.

Hard Disk Video Cameras: The Video file formats vary greatly and pricing also depends on the amount of footage; please call for a quote.  Extra charges will apply if you want only some clips. We recommend you erase what you don’t want before hand. We will need the camera, charger, video connecting cable and instruction booklet to do your transfer.

Phone  07-3351-4945 or 0407-647-866          tony@copyvhstodvd.com.au